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This is, or could be, of vital importance to those of you who have emergency call systems or what is commonly known as “panic buttons” for contacting emergency help. If you have one of these plans, they appear to have a basic flaw under these conditions:

The “telephone” line used to send the panic signal to the monitoring station operates via a cable system, and There is a power outage at the time the emergency occurs.

Some providers are: LifeLink, LifeWatch USA, Pioneer Emergency Medical Alarms, Medical Alert, Life Station and Philips LifeLine, to name a few, and under most circumstance provide fantastic protection. However, if the electrical power goes out and an emergency happens where the wearer of the signaling device or “button” activates it, NO telephone call goes through.

Why, you ask? Because when the electricity goes out, so does the cable connection box which is powered by household current. This prevents the system from sending the emergency signal.

When these emergency systems were first developed, everyone had the “old” telephone systems provided by the Bell System, a subsidiary, a sister company, or an offshoot. They all carried the phone call through a dedicated telephone line, which is powered by the telephone company.

Many people have subsequently switched over to other types of providers, in particular cable companies who sell “bundled” services including TV cable, Internet and phone service. Unfortunately for our discussion, these require household power to operate. If the power goes off, so do the phones and with them the “panic button” stops working.

What happened for me to be writing this article? My mother has one of the emergency call systems. She lives independently, so it gives her a level of confidence that if she needs emergency help, it is as near as the necklace she wears in the house around her neck. And it gives us reassurance that if something happens, she can summon help immediately. She does have a computer and thus the internet, and she also has cable for her TV. In a cost saving move, she signed up for a bundled program where the total cost for all three through one provider was substantially less than buying each one individually. In doing so, she cancelled her Verizon phone line.

One afternoon, I heard over the radio that her neighborhood was in the midst of a power outage, so I called to find out how she was doing. The call would not go through. No phone service. Then I recalled that in working on her computer, I discovered that everything went through the cable router.

Putting this all together I determined that during the outage she could not make outgoing calls because her phones needed house electricity to work. By itself this is not really bad, but in thinking about it, I wondered the impact on the emergency call system. I made a few phone calls to several of the above mentioned emergency service providers and they readily acknowledged that their systems do not work with a phone system that requires house power (such as the cable systems) when the power goes out.

This is not a call to panic; these systems work most of the time just fine. This is an unanticipated situation that developed through improvements in technology and cost savings afforded by newer systems.

Customers who continue to have phone service by the “phone company” have no problems and neither will the others until the power goes out. Does it go out often? For most people the answer is no, it does not. But it is a risk. Coverage is not 100% if the user opts for cable-type providers. Should emergency call providers inform customers of these facts? I think so. At least customers should be made aware that if they subscribe to the system and do not have “phone company” service, there may be service interruptions. Likewise, customers with “phone company” service when signing up for systems should be warned that if they change providers, they may have service interruptions if they lose electricity.

So, what are the options and what do we do about it? Below is a summary of what I think they are, but for us (to help with Mom’s peace of mind too) we will reconnect the telephone company phone service with a very basic and inexpensive system (no long distance, caller ID or any frills) and dedicate that to the emergency system. She will continue to have the cable phone for all other calls, long distance and so on. This will give us an added benefit of a way to contact her in the event of a power outage as well as guarantee she will always have an active emergency system.

Options:

If the home where you are concerned about the emergency call system has regular telephone service, there is nothing to do. However, you should be aware that if you (or the person living in that home) decide to change providers, you may have service interruptions if you or they lose electric power. If the home has cable-service telephone connection, consider adding a telephone line. For some this expense may not be possible. In that event, everyone should be aware that during a power outage there will be a lapse in coverage and try to make personal contact regularly with the home. Basically, live with it. If the home has cable-service telephone connection and adding a line is not possible, make sure the people in the home keep their cell phone on their person as the backup to the emergency system. Someone may have to program 911 into the phone. In addition, the phone will have to be kept charged at all times. (One reason this is not an option for us, Mom’s cell phone is not her priority.) During my research I did find at least one company that offers an addition to their basic emergency service that provides a panic button for use away from the home. It uses the same sort of communication technology that cell phones use. I did not price it out, but it may be an alternative to use around the home in the event of a power outage.

There comes a time when we have had enough. Working in Emergency Services, particularly in the Police Force is tough. The years wear us down until we become disillusioned. We become frustrated with the lack of management support, aware and protective of our own mortality, sick of working long hours, tired of the shift work and of the seriousness of what we do on a daily basis. We become mentally, emotionally and physically burnt out.

So, what can we do? Where do we go from here? What are we good for?

Many assume that our qualifications and skills are only good for similar careers, such as security work and private investigations, which leave us disappointed or feeling that we have chosen to do more of the same because it is easy; just swapping one job for another job that has all of the same issues. However, what we overlook is what we learn along the way in our Emergency Services work, which truly sets us apart. The ability to communicate and the ability to perform well under pressure are priceless assets that many of us take for granted. If we focus on where those unique qualities will take us and think outside the box, a world of opportunity opens.

Re-Invention is simply doing something different. It requires us to direct our skills to another career. We have to take what we already have and apply it to something new, and then build on those skills. In order to do that, we must start by looking at ourselves differently; judge ourselves positively and give ourselves some credit for the knowledge we have accumulated. We have to stretch the belief that limit us into thinking that we only qualify for a small range of careers.

Emergency Services workers commonly share the following skills:

• An ability to mix with all types
• Communicate openly
• Confidence
• Leadership
• Teamwork
• Bravery
• Computer skills
• Dedication
• Discipline
• A caring for others and a desire to make a difference

What emergency services and ex-Police are most afraid of when we leave is venturing into the unknown out of our comfort zone and what we have known for so long. A fear of leaving and not being able to go back is common. A fear of making that break into the outside world and missing the comfort of the camaraderie that is second to none in careers where safety frequently depends on each other. Mateship is more than just friendship within the ranks of Emergency Services, a good mate can save your life – literally.

With the above mentioned qualifications, ex-Police and other Emergency services add tremendous value to other businesses. It is important that we value ourselves enough to take that chance and try something different. Many ex-Police make the move into sales careers as they are accustomed to approaching people with ease; they master sales techniques along the way. Starting something part-time before submitting a resignation to the boss might be a good place to start, gaining confidence slowly and securing an income before making the move permanently. A great place to start is in your own industry magazine. Usually there are advertisements in there from ex-members who are now established in external businesses and require assistance. It is an easier move, joining likeminded people in business that understand and are seeking the particular skills that emergency workers possess.

Whatever the choice, it is important that Emergency Services workers and ex-Police do not limit their expectations by failing to promote their own personal value consisting of the skills that their demanding jobs have provided them. Confidence and self belief is key to career re-invention.

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